NOÚR

At NOÚR, we want you to love what you purchase. If something isn’t right, we’re here to help. Please read our Refund & Returns Policy carefully before placing an order.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item is damaged, defective, or incorrect (wrong product/size/color sent)

  • The item is unused, unwashed, and in original condition

  • All tags, labels, and original packaging are intact

Return/Exchange requests must be made within 7 days of delivery.

2. Items Not Eligible for Return/Refund

For hygiene and quality reasons, we do not accept returns or exchanges for:

  • Items on sale/discounted products (unless damaged or incorrect)

  • Used, washed, altered, or perfume-stained items

  • Products without tags or original packaging

  • Any item returned after the allowed return period

3. Return & Exchange Process

To initiate a return or exchange:

  1. Email us at support@nour.com.pk

  2. Mention your Order Number and reason for return

  3. Share clear pictures/video (required for damaged/incorrect items)

  4. Our team will confirm eligibility and guide you on the next steps

Once approved, you must ship the product back within the time provided.

4. Refund Policy

When refunds are issued

Refunds are applicable only if:

  • The item is out of stock after purchase, or

  • We are unable to replace an item after a return approval (in case of defect/damage), or

  • The item qualifies as non-deliverable due to our error

Refund method

  • Refunds are processed via the original payment method, where applicable

  • For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or store credit, depending on the situation

Refund processing time: 7–10 business days after the returned item is inspected and approved.

5. Exchanges

We offer exchanges subject to stock availability for:

  • Size issues

  • Color exchange

  • Alternate product exchange (price difference may apply)

If the desired item is unavailable, we may offer:

  • Store credit, or

  • A refund (if applicable as per eligibility)

6. Shipping Costs

  • If the return is due to our mistake (wrong/damaged/defective product), NOÚR will cover the shipping cost.

  • If the return/exchange is due to customer preference (size change, color change, change of mind), the customer is responsible for return shipping charges.

7. Order Cancellation

Orders can be cancelled only if:

  • The order has not been dispatched

Once an order is shipped, it cannot be cancelled and will follow the returns/exchange process.

8. Contact Us

For any questions or return requests, please contact us:

Email: support@nour.com.pk
Website: www.nour.com.pk