Shipping Policy – NOÚR

At NOÚR, we aim to deliver your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully for information regarding order processing, delivery timelines, and shipping terms.

1. Order Processing

All orders are processed after confirmation and verification.

  • Orders are typically processed within 1–3 business days

  • Orders placed on weekends or public holidays will be processed on the next working day

  • During sales, launches, or busy periods, processing times may be slightly longer

Once your order has been dispatched, you will receive confirmation through the contact details provided during checkout.

2. Delivery Timelines

Estimated delivery times are as follows:

  • Within major cities: 2–5 business days

  • Outside major cities / remote areas: 4–7 business days

Please note that delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Operational issues beyond our control

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer:

  • Flat-rate shipping

  • Free shipping promotions

  • Special delivery offers from time to time

4. Delivery Coverage

We currently deliver within Pakistan.
For international shipping inquiries, please contact us before placing an order.

5. Cash on Delivery (COD)

If Cash on Delivery is available, customers are requested to:

  • Ensure someone is available to receive the order

  • Keep the exact or near-exact amount ready, where possible

  • Provide correct contact and shipping information to avoid delays

Repeated failed delivery attempts may result in order cancellation.

6. Incorrect Address or Contact Information

Please make sure your shipping details are correct at the time of order placement.

NOÚR will not be responsible for delays or failed deliveries caused by:

  • Incorrect address details

  • Incomplete shipping information

  • Unreachable phone number

If an order is returned to us due to incorrect information, additional shipping charges may apply for re-delivery.

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact us and we will assist in checking the shipment status with the courier.

While we work with reliable delivery partners, NOÚR is not directly liable for courier-related delays once the package has been dispatched.

8. Damaged Packages

If your parcel appears damaged upon delivery, please contact us as soon as possible with clear photos of:

  • The outer packaging

  • The shipping label

  • The product received

We will review the issue and assist you according to our Refund & Returns Policy.

9. Order Tracking

If tracking information is available, it will be shared with you after dispatch. Please use the provided details to monitor your shipment status.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Email: Support@nour.com.pk
Website: www.nour.com.pk