Shipping Policy – NOÚR
At NOÚR, we aim to deliver your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully for information regarding order processing, delivery timelines, and shipping terms.
1. Order Processing
All orders are processed after confirmation and verification.
Orders are typically processed within 1–3 business days
Orders placed on weekends or public holidays will be processed on the next working day
During sales, launches, or busy periods, processing times may be slightly longer
Once your order has been dispatched, you will receive confirmation through the contact details provided during checkout.
2. Delivery Timelines
Estimated delivery times are as follows:
Within major cities: 2–5 business days
Outside major cities / remote areas: 4–7 business days
Please note that delivery timelines are estimates and may vary due to:
Courier delays
Weather conditions
Public holidays
Operational issues beyond our control
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer:
Flat-rate shipping
Free shipping promotions
Special delivery offers from time to time
4. Delivery Coverage
We currently deliver within Pakistan.
For international shipping inquiries, please contact us before placing an order.
5. Cash on Delivery (COD)
If Cash on Delivery is available, customers are requested to:
Ensure someone is available to receive the order
Keep the exact or near-exact amount ready, where possible
Provide correct contact and shipping information to avoid delays
Repeated failed delivery attempts may result in order cancellation.
6. Incorrect Address or Contact Information
Please make sure your shipping details are correct at the time of order placement.
NOÚR will not be responsible for delays or failed deliveries caused by:
Incorrect address details
Incomplete shipping information
Unreachable phone number
If an order is returned to us due to incorrect information, additional shipping charges may apply for re-delivery.
7. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time, please contact us and we will assist in checking the shipment status with the courier.
While we work with reliable delivery partners, NOÚR is not directly liable for courier-related delays once the package has been dispatched.
8. Damaged Packages
If your parcel appears damaged upon delivery, please contact us as soon as possible with clear photos of:
The outer packaging
The shipping label
The product received
We will review the issue and assist you according to our Refund & Returns Policy.
9. Order Tracking
If tracking information is available, it will be shared with you after dispatch. Please use the provided details to monitor your shipment status.
10. Contact Us
If you have any questions regarding shipping, please contact us:
Email: Support@nour.com.pk
Website: www.nour.com.pk

